Frequently Asked Questions

Procurement matters

Q. P1. How do I fill in and submit my details?

A. Complete and acknowledge the procurement form sent through Parents Gateway by the stated deadline. Enter the parent or guardian and student details requested in the form, select the applicable purchase and payment options, and submit the acknowledgement. Contact the school if the form is not visible or assistance is required.

Q. P2. How do we provide consent?

A. Submit consent through the Parents Gateway procurement form. If the school has issued a hardcopy form for your case, sign and return it according to the instructions provided.

Q. P3. Can we collect or submit hardcopy forms at the General Office?

A. Yes. Parents or students may collect an applicable hardcopy form from the General Office and return the completed form there. Parents should first check Parents Gateway, as the current exercise is normally administered electronically.

Q. P4. Can I purchase my own device and ask the school to install the DMA?

A. Yes, but contact the school before purchasing. The device must be a Chromebook that meets the school’s current minimum specifications, including 8 GB RAM, 64 GB storage and a suitable stylus where required. It must be approved and enrolled in the school’s DMA before classroom use. Windows and iPadOS devices are not compatible substitutes for the school-prescribed Chromebook.

Q. P5. Can my child use a personal Windows laptop or iPad during lessons?

A. No. The device used in school must run ChromeOS, meet Bendemeer’s requirements and be enrolled in the school’s DMA so that teachers can support classroom learning and device use consistently.

Q. P6. What does “2 repairs or 1 replacement” mean?

A. The insurance provides up to two approved repair claims for the main device, or one approved replacement claim, during the applicable coverage period. If a replacement is claimed, the insurance ends and the replacement device is not insured. Every claim is subject to the insurer’s assessment, exclusions and evidence that reasonable care was taken.

Funding and payment

Q. F1. Can Edusave be used for a Chromebook purchased from a retailer?

A. No. Edusave may be used only for the school-prescribed device bundle purchased through the school, subject to MOE rules. It cannot be used for a privately purchased Chromebook or replacement accessories.

Q. F2. If my child has enough Edusave funds, do I need to pay cash?

A. Normally, no cash payment is required if the available Edusave balance can cover the amount payable after any subsidy and required provisions. The personalised school bill will show whether a balance remains.

Q. F3. Is financial assistance available to Permanent Resident or International Student families?

A. Families who need financial assistance should approach the school for an assessment. The school will advise on the support applicable to the student’s citizenship and circumstances. The published 2026 MOE subsidy tiers in the parent engagement deck apply specifically to eligible Singapore Citizen students; they should not be presented as an automatic entitlement for every PR or International Student.

Q. F4. When and where do we pay for the device?

A. Pay only after receiving the personalised school bill or payment notification. For the 2026 Secondary 1 exercise, payment was scheduled for the end of February 2026 and device collection for March 2026. Future cohorts must follow the dates stated in their current procurement notice.

Q. F5. Can payment be made through PayNow instead of at the school?

A. For the 2026 Secondary 1 exercise, the parent engagement deck states that payment may be made through GIRO or PayNow. Follow the payment methods and instructions on the personalised school bill; contact the General Office before making a cash or cheque payment.

MOE reference: Edusave and financial support for PLDs — https://www.moe.gov.sg/news/press-releases/20201229-blended-learning-to-enhance-schooling-experience-and-further-develop-students-into-self-directed-learners ↗ (opens in new tab)

Device bundle, warranty, accessories and repairs

Q. D1. Will the warranty continue after my child graduates?

A. Yes, until the warranty for that device bundle expires. Graduation does not shorten the contractor’s original warranty period. Check the purchase year and device information kit: the 2026 Secondary 1 Acer bundle has four years of warranty, while earlier Acer and Lenovo bundles may have different coverage periods.

Q. D2. Is wear and tear covered, and is repair support available through school?

A. Manufacturing defects are covered by the applicable warranty. Accidental damage is assessed under insurance and is subject to its terms; ordinary wear, misuse and excluded events may not be covered. Students may approach the ICT Help Desk for initial troubleshooting and school-facilitated contractor collection where available.

Q. D3. Does the device bundle include a charger?

A. Yes. The school-prescribed bundle includes the compatible charger. The exact design may vary by device model. Insurance covers the main device and does not normally cover a lost or damaged charger.

Q. D4. What other accessories are included with the Chromebook?

A. The included items depend on the purchase-year bundle. The 2026 Acer bundle includes the Chromebook, built-in stylus and charger, together with the stated warranty and insurance. Families should use the collection notice as the final checklist and should not rely on accessory lists from older cohorts.

Q. D5. What happens if the Chromebook is lost, stolen or damaged?

A. Report a missing device promptly to the General Office Lost and Found and inform the Class Mentor. If a replacement is required, submit a police report to the ICT Department through the Class Mentor. Theft is assessed by the insurer and a replacement is issued only after approval. Accidental loss is not covered and the family will need to purchase a replacement. Damage should be reported to the ICT Help Desk for warranty or insurance assessment. A temporary loan device may be provided where applicable.

Q. D6. Can a lost or damaged stylus be replaced?

A. Yes. Contact the applicable Acer or Lenovo contractor to check the correct replacement and current price. The cost is normally borne by the family, and Edusave cannot be used to purchase replacement accessories.

Q. D7. Is a stylus required?

A. A stylus supports handwriting, annotation, drawing and other learning activities and may be required for particular lessons. A privately purchased Chromebook should therefore include a compatible stylus where required by the school. Contact the ICT Department before purchasing a device or stylus independently.

Q. D8. What will my child use while the PLD is being repaired?

A. A school loan device may be issued while the student’s PLD is under an approved repair or replacement process. The loan is renewable every two weeks until the repaired device is returned. Loan devices remain school property and must be cared for and returned as instructed.

Other enquiries

Q. E1. Must the device be returned after graduation?

A. No. The PLD belongs to the student or family. The school’s DMA will be removed when the student graduates or leaves the school.

Q. E2. Where should students save their work?

A. Save important work in an approved cloud location such as Student iCON Google Drive, SLS or the learning platform specified by the teacher. Avoid relying only on local device storage or a thumb drive because files may be lost during a reset, repair or replacement.

Q. E3. Will e-books replace printed textbooks?

A. The school reviews available print and digital resources for each subject and cohort. Families should purchase only the items on the current school booklist. An e-book is used in place of a printed text only when the school explicitly states this in the booklist or subject instructions.

Q. E4. How long can students use their Student iCON and MIMS accounts?

A. The accounts are provided for students in the MOE school system. Access changes when a student transfers, graduates or leaves the system. Students should move any personal files they are permitted to retain before the school-announced account closure or transition date; the school will provide instructions for graduating students.

Q. E5. Is OneDrive included with the student’s Microsoft services?

A. Service entitlements can change. Students should use the storage and applications shown in their school-provided account and follow the school’s instructions. For schoolwork, use Student iCON Google Drive, SLS or the platform specified by the teacher rather than relying on an old statement about Microsoft Pro Plus or a future OneDrive rollout.

Q. E6. How much Student iCON Google Drive storage is available?

A. Do not describe the storage as unlimited. Google Workspace storage is managed under an organisation-wide allocation and individual limits may change. Students can check their current usage in Google Drive and should follow school instructions for file management, archiving and deletion.

Q. E7. How can students avoid mixing up identical Chromebooks?

A. Label the PLD and accessories clearly with the student’s name and class, record the serial number, and use a distinctive protective sleeve or removable identifier that does not obstruct vents or damage the device. Students should check the label before leaving a classroom and must not exchange chargers or devices.

Still need help?

Submit an ICT Help Request if the answer depends on a particular cohort, device, payment notice or support case.

Bendemeer ICT Help Form — https://go.gov.sg/bdms-icthelp ↗ (opens in new tab)